SAACI PCO CHAPTER
Code of conduct for members

RIPCORD PROMOTIONS

has agreed to abide by the Code of Conduct stipulated below for SAACI conference organisers:

Preamble:

SAACI PCO CHAPTER members practice shall be defined as the deliberate, planned and sustained effort to establish and maintain mutual understanding between clients and service providers within the conference, meeting, seminar and congress industry in the best interests of all parties concerned.

SAACI PCO CHAPTER members will conduct themselves in accordance with this Code of Conduct and respect and adhere to the Constitution of the Republic of South Africa.

Professional conduct of SAACI PCO CHAPTER

In the provision of professional services, the SAACI PCO CHAPTER member shall:

1. conduct themselves fairly, honestly, responsibly and with integrity, giving due respect to their clients’ and suppliers needs.
2. Make available to any client or service provider this Code of Conduct.
3. Maintain and reasonably protect the client’s confidentiality.
4. Not add to venues quoted Group & Convention Rates, Rack Rates, Day Packages or printed prices without informing the clients, unless such rates are provided to the member as a “nett rate” in a separate contract between the vendor and the member.
5. Not entice or solicit business by offering a client representative, in their personal capacity, a portion of any commission or revenue earned.
6. Ensure that accurate financial records are maintained regarding all funds and/ or deposits received from clients and ensure that such moneys are responsibly handled and paid timeously to service providers in terms of reasonable contractual obligations.
7. Ensure that their clients are informed of the terms and conditions attached to the service that the member provides.

Professional conduct of SAACI PCO CHAPTER members towards service providers.

In all dealings with vendors and other service providers the SAACI PCO Chapter member shall:

1. Endeavour to release or confirm provisional bookings timeously. All confirmations should be provided in writing.
2. Endeavour to comply with all reasonable service provider contractual requirements.
3. Reasonably be expected to make the client aware and comply with third party service providers’ contractual terms and conditions, and potential penalty clauses relating to service providers requirements, where such requirements have been adequately conveyed to the SAACI PCO CHAPTER member.
4. Provide the service provider with the clients‘ name when provisionally booking
   enquiries.

Professional conduct between SAACI PCO CHAPTER members

In all dealings between members, SAACI PCO Chapter member shall:

1. Not actively pursue a client that has already contracted (verbal or written) with another SAACI PCO CHAPTER member. This does not preclude a SAACI PCO CHAPTER
   Member from providing their services should the client be prepared to make a change and informs the other SAACI PCO CHAPTER member that their services are no
   longer required or where the client has asked other SAACI PCO Chapter members to quote on the job.
2. Be duty bound to inform the Executive Committee of SAACI PCO CHAPTER if it has come to their attention or they have reason to believe a member has been engaged in practices that are a breach of this Code of Conduct, the SAACI PCO Chapter and ratified by-laws.
3. Will not maliciously injure the professional reputation or practice of other SAACI PCO CHAPTER members.

Professional conduct of SAACI PCO CHAPTER members towards SAACI PCO CHAPTER

1. Respect the dignity and decisions of SAACI, the SAACI PCO Chapter, Executive Committee and all other appointed committees.
2. Abide by all ratified by-laws, codes of conduct, arbitration committee rulings and articles of the PCO Chapter constitution.
3. Not publicly slander or publicly bring the Chapter or Association name into disrepute.
4. Pay timeously all fees levied by the body.
5. Endeavour to attend all duty constituted SAACI PCO CHAPTER meetings as stipulated in the constitution.
6. Appear before the committee or Arbitration board should the committee deem this necessary, to be allowed to state their defence against any allegations of breach of this Code or the SAACI PCO CHAPTER constitution and /or its by-laws